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Contacting the editorial team

When you reach out through this form, your message goes to the editors who run this site. They read and reply in English, so writing in English will get you the clearest response. The team works through messages as quickly as they can, but a considered reply takes the time it takes.

What never belongs in a message

This form is for questions and feedback about the site’s content. It is not a secure channel, and no message sent through it is encrypted or protected in any special way. For that reason, never include your login details, your password, your bank card number, your account balance, or any other financial information. Do not attach scans of your passport, driver licence, or any other identity document. If a reply ever asks you for such things, treat it as a red flag and stop the conversation.

If gambling is causing you harm

This form is the wrong place to seek help with problem gambling. The editorial team reviews websites; it does not provide counselling or support. If you or someone close to you is struggling, stop using the form and go straight to a dedicated gambling-help service instead. Those services are staffed by trained people, they are confidential, and they are free to use. They can also help you set up self-exclusion arrangements with operators, which is something this site cannot do for you.

You should also know that no message sent through this page is read by a counsellor or a support worker. Sending a plea for help here will only delay you getting the support you need. Use the help services that exist for that purpose.

What the team can act on

The editors read every message that arrives, and they take seriously any report of inaccurate information, misleading bonus terms, or a casino that is not honouring its own published rules. If you have evidence of such a problem, include the relevant details so the team can verify the claim. Feedback that names the specific page and the specific issue is the kind that leads to a correction. Messages that are abusive, threatening, or clearly spam will not receive a reply.

The team does not mediate disputes between you and a casino, and it cannot force an operator to pay out winnings or change a decision. What this site can do is investigate a complaint, and where the facts support it, publish a correction or an update. Sending the same message more than once will not speed up a response; one well-written message is enough.